Privacy policy

Information we collect

• Booking enquiries. If you contact us on WhatsApp, we receive what you choose to share — typically your name, preferred service, date, time, area and message.
• Website analytics. We use FlowGlance, our own analytics tool, to understand how this site is used. It records pages viewed, how far you scroll and which sections you read, what you click, when a form is started or submitted, how often text is copied, and any errors the site throws. It does not use advertising cookies and does not follow you to other websites. To recognise a returning visit it stores a random ID in your browser's local storage — that ID is not linked to your name or contact details unless you separately contact us.
• What the free tools show you. When you use a tool on this site (the quiz, price, tip or frequency calculators, or the desk-pain check), the recommendation shown to you is recorded together with the options you selected — so we can tell whether the tools are actually useful. Your answers are ordinary preferences (treatment, session length, area); we don't ask for anything sensitive in them.

We do not ask for or knowingly collect sensitive personal data through this website, and the service is intended for adults. We never sell your data, and analytics is never used for third-party advertising.

Prefer not to be counted? Analytics ignores any visit whose browser carries an fw_exclude=1 cookie, and you can block flowglance.com in your browser or a content blocker — the site works perfectly without it. If you'd rather we deleted what's already been recorded, just ask on WhatsApp.

How we use it

Only to reply to you, arrange and provide your appointment, keep a simple record of your preferences so future sessions are better, and understand general website usage. We never sell or rent your personal information, and we don’t use it for third-party advertising.

Service providers

A few trusted providers help us run the site and respond to you. They only process what’s needed for that purpose:

• Vercel — website hosting.
• Cloudflare — domain and security.
• WhatsApp — if you message us there, your chat is handled under WhatsApp’s own terms.

Keeping your data

Enquiries and booking details are kept only as long as needed to assist you and provide your treatments, then deleted. You can ask us to delete your details at any time.

Your rights

You can ask to access, correct or delete the information you’ve shared, or ask a question about this policy on WhatsApp at +971 55 311 5578.

Changes

We may update this policy from time to time; the latest version will always be on this page with the date above.